1. Do not wash the garment.
2. Do not wear clothing other than to try it.
3. Leave the label on the garment.
4. Contact us within 10 days after the reception of the merchandise.
5. Try the new underwear over your own underwear and sign the Hygiene
6. Important: To make a return, keep the original packaging, original barcode
and invoice number. You must present it to the Post Office when sending back.
We know it is always risky to buy an online garment when he has not been tried.
It's why Respecterre offers a Size Guarantee.
1. The garment does not fit, you would need a larger or smaller size.
2. Write to firstname.lastname@example.org or call 888-544-2292 to let us know
the item you wish to return. We will then give a return code to use at Canada Post
to cover the cost of return. Important: if you return the package without notifying
us and without return code, we will not refund the costs you have disbursed.
3. Fill the grid at the bottom of this sheet and include it in the return package.
Reuse the packaging in which you received your order. Return address :
Respecterre, 689 8e Rang, Ham-Nord, Quebec, G0P 1A0
4. Present yourself to the nearest post office and say that you have a return code.
Important: You must have the original packaging, the original barcode, the invoice
number and the return code (that we gave you when you contacted us).
5. Upon receipt of your package, we will send the desired size for free.
Final sale for discounted items:
1. All items at 50% discount or more are final sale.
2. Size of Guarantee doesn't apply.
3. Thank you for your understanding.
Damaged or garment manufacturing defect:
If the item we sent you has a manufacturing defect or other damage:
1. Write to email@example.com with a photo and description of defects or damage.
2. We will refund or send us clothing of your choice equivalent value.
3. We may ask you to return or keep the damaged garment.
4. We rely on your honesty to give us truthful information.
Return for refund:
For returns for refund, the shipping cost will be the responsibility of the customer.
1. Fill the grid at the bottom of this sheet and include it in the return package.
2. Ship to the following address: Respecterre, 689, 8e Rang, Ham-Nord, Quebec, G0P 1A0.
3. Upon receipt of your package, we will refund the value of the clothing (+ taxes) by
means you have chosen for the initial transaction (PayPal or credit card with
Desjardins). It may take up to 5 working days (after refund) before seeing the amount
on your statement.
Thank you very much for trusting Respecterre. Your satisfaction is our priority! If you are
dissatisfied with the service you received. Please, write to firstname.lastname@example.org, we will
rectify the situation.